Check a confirmation went.
OS emails the confirmation the moment a booking is made, as long as there is an email on it. There is no button to send it a second time yet, so here is how to check what went and what you can do.
Steps
- Click the appointment in the Diary and look for the Email line; if there is none, no confirmation was sent.
- When you book, read the line under Who before you press Book: it says whether the client gets the confirmation and consent forms, or that nothing will be sent.
- If the time is changing anyway, move it with Move and tell and the client's name, and they are emailed the new time.
- If a confirmation was never sent for a booking still ahead, OS checks every five minutes and sends it without you doing anything.
Questions
Can I send the confirmation again from the Diary?Not yet. The appointment panel has no send again button, so a confirmation goes once, when the booking is made.
Does a repeat booking send a confirmation for every session?No. The first session sends the confirmation and consent forms, and the rest of the course is booked without an email each.
Does moving an appointment send a new email?Move and tell emails the client the new time. Quietly and Move quietly send nothing.